I had a ticket opened for me on Friday of last week by a client who I have been working with since his company first purchased the product, not too long after I first started working here. He was one of the first people to ever send a compliment about me to my boss back then, and was very effusive in his praise that I hadn't immediately fallen back on the 'NT sucks, reboot' crutch, but had tried to troubleshoot the problem instead. (He ended up rebooting, but at least we tried to identify the cause first!)
Anyway, yesterday I talked to him about the ticket he opened on Friday, and need to consult development about it. In the meantime, I told him to try something that I thought would work, given my current experience with the product.
Today, I asked him how it turned out. He sent email back: "Did what you said it would do, as expected as it came from you."
Aw.
Posted by Liz at March 8, 2005 12:46 PM