You know, I get that accounts receivable people are basically out to get their money and nothing else--I get that, I do. But gah, they're such pushy bastards.
Dell is saying that I'm past due on the payment for my laptop--which is news to me, given that my bank has already cleared the check, and the image that I can see sure looks like it's got Dell's information across the back of it.
I was going to wait until I had a hard copy of the check before I called them, but foolishly decided against that course of action today.
The AR person I spoke to told me that he couldn't transfer me to the person that I'd asked for--who had told me to ask for her when I called back. He said that there were too many people there for him to transfer me to anyone. I wonder why I'm supposed to ask for a specific monkey, then, when any poo-flinger will do.
Anyway, the long and the short of it is that they have no record of receiving my payment, it's my responsibility to put a stop pay on the check (which...hello, McFly, you're not listening--I can't put a stop pay on a check that has ALREADY CLEARED), and it's also my responsibility to pay them for both the past due amount, and gee, while I'm on the phone, why don't I just go ahead and pay next month's, too--oh, and guess what, there's a $10 service charge for paying via phone. No, you can't pay online, you can only send in payment via the mail.
Because, yeah, that's been oh so effective.
When all was said and done, I still had to pay the amount they say is past due, I'll have to pay the $10 service charge for giving him my bank's routing number and my account number over the phone, and gah, I am pissed off. His pissy attitude sparked mine, so I was a real bitch about the whole thing, but after explaining that I'd already paid the damn bill and they'd cashed my fucking check really annoyed me.
I think I may use some of the money that's left from my bonus to pay the damn thing off so I don't have to deal with this stupid shit anymore.
And I'll never finance anything through Dell again. Which caused the AR guy a fit ("Ma'am, this is just a misunderstanding, this is not our fault..." Actually, buddy, this IS your fault, thanks, now piss off), but screw it. This is the second time something stupid like this has happened with them. Not dealing with it anymore, do not need these ass-hatted monkey chickens destroying what positive work I've managed to do with my credit record.
Incompetent, poo-flinging, spastic monkeys, I swear to god.
Posted by Liz at February 14, 2005 07:11 AM