Client has a problem, opens a ticket.
Problem stumps everyone, because it is maintained that, contrary to what the evidence points to, there is no other version of this file that is probably causing the problem anywhere on the server.
Development sends program to test theory that there *is* a file hidden somewhere.
Program is supplied to client with directions.
Program is supplied to client with directions.
Program is supplied to client with directions.
Program is supplied to client with directions.
Program is supplied to client with directions, development closes bug.
Program is supplied to client with directions, and a warning that if client is not heard from by end of the day, ticket will be closed.
Client replies, says the program has not been received (virus scan blocks attachments), would like it sent to another address.
Writer develops concussion from banging head on desk, wonders why this was not brought up the first time program was sent.
Program is supplied to client at second address with directions.
Program is supplied to client at second address with directions.
Program is supplied to client at second address with directions, and a second warning that ticket will be closed soon.
Client responds, unsure of how to use program.
...
...
...
After several moments staring at email, writer tries not to tear out hair.
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All in a day's work.
Posted by Liz at May 13, 2004 07:54 AM