You know, I'd bang my head on my desk til I passed out if I wasn't worried about doing more damage to myself. But I swear to god, I have heard the phrase 'I don't understand' out of our development group more times than I really care to think about.
Today's example:
Client V wants to increase the resolution in their .pdf files. They don't like the way we present the graphs, they want to make things look a bit crisper, whatever.
Back in *August*, we sent mail to development asking about this. Client V said that, if we used a third party to create these files, then he'd like to know who that is, so that he can ask them himself. Dev told us that we do indeed use a third party library to create our .pdf files, and that they don't think that we can increase the resolution. No sign of *who* puts out the third party library we use, however.
A few more emails flew back and forth that really weren't pertinent to the issue at all, so finally, I sent email to development yesterday and asked the following:
[Name withheld to protect the guilty] mentioned in his email below that we use a third party library program to create the PDF output. The client would like to know who that third party is, so that they're able to pursue the quality issue that way.
The response?
Essentially, dev wanted to know if we've replicated the problem, if we've verified what the customer is telling us. Here's the key part: 'I know I really do not understand the problem.'
Yeah. This is the part where I beat my head on the desk. All they want is the name of whoever provided us the .pdf library we use. That's it. BAH. How fucking hard is that, people?
I swear to god, they do this because they know it makes my brain melt.
Posted by Liz at October 31, 2003 08:13 AM