Okay, so, we've spent the better part of at least two years, probably three years, beating the 'please document your fucking tickets' concept into a couple of people's heads, and it's worked, for the most part, with every person save one.
I continually tell her to put better information into her tickets, but it never happens. And now, she's out of the office, and I've been asked to look over her stuff before I go on my own vacation. The whole documentation thing is biting me in the ass here--in some of these tickets, there is just *nothing* to go on. 'Dial in and download files for troubleshoot.' Okay, but, um, what files? WHAT FILES? What the hell are you looking at here? Unfortunately, there are a few like that, and all of those? They're so old that contacting the client now would just kill me. I don't need more tickets less than a day and a half before I leave for three weeks.
Cripes.
Is it time for vacation yet?
Posted by Liz at August 28, 2003 12:32 PM